Winter Sale Now On!

Refund policy

Returns & Refunds

We want you to love your purchase, but if something isn’t quite right, we’re here to help.

Returning Your Order

If you’re not 100% happy, you can return your item in its original condition and packaging within 30 days of receiving it. We’ll issue a full refund (excluding delivery fees).

Before sending anything back, please contact our Customer Support Team at sales@bedz4kids.com. They’ll guide you on how to return your item and confirm the correct return address.

Furniture returns: Must be disassembled and packed in original packaging. A photo of the packaged item is required before collection.

Return Costs

  • Customer-initiated returns: You are responsible for return shipping costs.
  • Want us to collect? We can arrange a collection for £75 (extra charges may apply in certain postcodes: G, EH, TD, KA, DG, ML, FK, KY, PA, PH, DD, AB, IV, SA, KW, TR, PL, TQ, LL, EX, SY).
  • Refunds will be processed minus any delivery/collection charges.

We reserve the right to reduce your refund if the item is returned in a condition other than what is necessary to check its features and functionality (i.e. "unnecessary handling").

Mattress Returns

Mattresses cannot be returned for hygiene reasons if removed from original packaging, unless faulty.

Refunds

Refunds are processed:

  • Within 14 days of receiving your returned goods.
  • Or within 14 days of you providing proof of return.

Refunds will be issued to the original payment method. All return conditions must be met.